Terms & Conditions

GOVERNING USE OF ALUDRA.AE TO PROTECT YOUR RIGHTS

‍Please read these terms and conditions carefully. These are the general terms and conditions that govern your business relationship with Aludra Real Estate Brokerage L.L.C and your use of its website (“the Site”).

ACCEPTANCE OF THE TERMS OF USE

‍This website is owned and operated by Aludra Estates. The following terms and conditions, the lease or sale and purchase agreement (“Property Agreement”)entered into with the Company or any of its affiliates pertaining to a commercial lease, unit or plot in Aludra Estate project in respect of which this website is used together with any documents they expressly incorporate by reference (collectively, these “Terms of Use”), govern your access to and use of www.aludra.ae (the “Website”),including any content, functionality and services offered on or through theWebsite whether as a guest or a registered user.
Please read the Terms of Use carefully before you start to use the Website. By checking out Aludra Estates website or, where applicable, you accept and agreeto the Terms of Use of our website, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at www.aludra.ae, incorporated herein by reference.

CHANGES TOTHE TERMS OF USE

Aludra Estates reserve the right, at our sole discretion, to modify or replace itsTerms & Conditions at any time.

More over, Aludra Estates aims to update its Site regularly, and may change the content at any time. If the need arises, Aludra Estates may suspend access to its Site, or close it indefinitely. Any of the material on Aludra Estates Site may be out of date at any given time, and we are under no obligation to update such material.

INTELLECTUAL PROPERTY RIGHTS

Aludra Estates is the owner or the licensee of all intellectual property rights in itsSite, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from ourSite for your personal reference and you may draw the attention of others with in your organisation to material posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status(and that of any identified contributors) as the authors of material on ourSite must always be acknowledged.

You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

TRADEMARKS

Aludra Estates names, brand names, the Company’s logos and all related names, logos, product and service names, designs and slogans are trademarks of Aludra Estates or its affiliates or licensors. You must not use such marks without the prior written permission of Aludra Estates. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.

UPDATE OF THE WEBSITE

We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

LIMITATIONON LIABILITY

We have endeavoured to ensure that all information and software contained on this site has been obtained from sources that we believe to be reliable. The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or fitness for a particular purpose. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any sites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue.
  • loss of business.
  • loss of profits or contracts.
  • loss of anticipated savings.
  • loss of data.
  • loss of goodwill.
  • wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence),breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury a rising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website and, any use of the Website’s content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Website.

WAIVER ANDSEVERABILITY

No waiver of by the Company of any term or condition set forth in these Terms ofUse shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

The user's responsibility towards attempts to defraud him

Electronic communications such as emails, text messages, phone calls, and social media messages are neither secure. While real estate brokerages have adopted policies and procedures to help avoid fraud, the best security protections can still be bypassed by unauthorized parties. Therefore, No employee, broker or agent of Aludra Estates will send you any electronic communications containing instructions to transfer funds to the employee, broker or sales agent’s personal bank account or provide non-public personal information, such as credit or debit card or bank account numbers.

You should not send non-public personal information, such as credit, debit card or bank account numbers, via phone calls, email or other unsecured electronic communications. It is common for fraudulent emails to be sent to solicit bank transfers, as these messages may appear to come from a trusted source.

If you receive any electronic correspondence directing you to transfer money or provide non-public personal information, even if this electronic correspondence appears to be from an employee, broker, or agent working for Aludra Estates, do not respond to it and immediately contact the management of Aludra Estates by phone or By email.

Do not use the contact information displayed in the message you receive. Such requests, even if they appear to be from an employee of Aludra Estates or someone else associated with Aludra Estates, are likely part of a scheme to defraud you by stealing money from you or using your identity to commit a crime. Aludra Estates L.L.C is committed to real estate laws Aldora circulars and directives issued by the Land Department that stipulate not to receive any cash or non-cash amounts from the client on behalf of the real estate developer. Aludra Estates L.L.C is also committed to the financial laws in theUnited Arab Emirates, which require it not to receive any commissions in cash, as Aludra Estates L.L.C confirms that it receives its commissions by check or bank transfer. To report suspected fraud in relation to your real estate transaction to us, please call us immediately on 00971561184399 or contact us directly via email at info@aludra.ae and rs@aludra.ae.

Aludra Estates also confirms to its clients that it applies the procedures described below before undertaking any business with any client regarding the sale, purchase and rental of real estate units:

1. TheFinancial Crimes Department communicates with the customer through an official email to implement the Know Your Customer standards, or what is known as the KYC standards imposed by the regulatory authorities in the United ArabEmirates.
2. Signing a real estate brokerage agreement between the client and Aludra Estates Brokerage L.L.C called Form B, issued and officially registered by the LandDepartment.
3. Aludra Estates L.L.C does not receive any cash from customers. Aludra EstatesBrokerage L.L.C is committed to receiving its commissions only from the real estate developer or the owner in the event that Aludra Estates sells or rents a residential or commercial real estate unit.
4. In return, the sales department at Aludra Estates sends an official invoice and/or cash receipt for the amount received from the client. The official invoice must be stamped with the seal of Aludra Estates and signed with the signature of the sales manager of Aludra Estates or/and the General Manager of Aludra Estates.

Disclaimer of legal liability

‍Based on what was explained above in the policy of The user's responsibility towards attempts to defraud him of, Aludra Estates confirms that any client or visitor(real person or legal person) who communicates or wishes to communicate with the management of Aludra Estates or with one of the employees of Aludra Estates declares that (i.e. the client, whether a real or legal person) has read, agreed and accepted all the terms, conditions, policies and procedures described on the official website of Aludra Estates, as well as the internal terms, conditions, policies and procedures described and mentioned in the departments of Aludra Estates.

Aludra Estates also confirms that any client or visitor (real person or legal person)to the official website of Aludra Estates has agreed and accepted any amendments to the terms, conditions, policies and procedures described and mentioned on the official website of Aludra Estates, as well as any amendments.To the internal terms, conditions, policies and procedures described and mentioned in the departments of Aludra Estates, whether these modifications are minor or fundamental, and without Aludra Estates returning to request direct or indirect permission from any client or visitor (real person or legal person)who has visited Aludra Estates site or has completed or begun to complete any commercial dealings with Aludra Estates through its official website or through one of its employees inside or outside the offices of Aludra Estates.

Therefore, Aludra Estates completely disclaims responsibility for any commercial dealings that take place or have taken place between any client or visitor (real person or legal person) and its employees outside the framework of the official terms, conditions, policies and procedures for the commercial operations of Aludra Estates described and mentioned on the official website. Aludra Estates, as well as the terms and conditions, internal policies and procedures described and mentioned in the departments of Aludra Estates, specifically anti-fraud detection policies and procedures.

GOVERNING LAW AND JURISDICTION

Aludra Estates Terms & Conditions shall be governed and construed in accordance with the laws of United Arab Emirates – Dubai City.